1. Order Processing and Shipping Time
Once your payment is successfully processed via Razorpay, we will confirm your order and begin processing. Please allow [X business days] for order processing. Our processing times are Monday to Friday, excluding holidays. After processing, the delivery time for physical products is estimated as follows:
- Standard Shipping: 3 to 15 business days.
- Express Shipping: 3 to 15 business days.
2. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the shipping method selected. Shipping costs will be clearly displayed before you finalize your purchase. We may offer free shipping for certain products or promotional periods, as indicated on the website.
3. International Shipping
We offer international shipping to most countries. Delivery times and costs for international shipments vary depending on the destination and customs processing. Customers are responsible for any additional taxes, duties, or customs fees that may apply in their respective countries. Estimated international delivery times range from 3 to 15 business days.
4. Delayed or Failed Delivery
If your order has not been delivered within the expected timeframe, please contact us at contact@cinestry.com or call us at +9122 4515 5389. We will work with the shipping provider to investigate and resolve the issue as quickly as possible.
5. No Physical Shipping for Digital Products
For digital products, access is provided immediately after successful payment. No physical shipping is required. You will receive a confirmation email with details to access your digital product.
6. Contact Us
If you have any questions or concerns about your shipping and delivery, feel free to reach out:
Email: contact@cinestry.com
Phone: +9122 4515 5389